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Privacy Policy

1. Introduction

TMP Portugal (“TMP”, “we”, “us”) respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use and protect your information when you use the website tmpportugal.com and our real estate advisory, mortgage and relocation services in Portugal.

By using this website or contacting us, you agree to the terms outlined in this policy.

2. Data Controller

The data controller responsible for your personal data is:

Zenith Lion
Known commercially as: TMP Portugal
Registered address: Avenida da República, 910, 9 esq frente – Matosinhos
Portuguese Tax Number (NIF): 519261429
Email: info@tmpportugal.com

3. Personal Data We Collect

We may collect the following types of personal data:

Data you provide directly

  • Full name
  • Email address
  • Phone number
  • Nationality and country of residence
  • Property objectives (buying, selling, renting, mortgage, relocation)
  • Financial information relevant to your enquiry (e.g. budget, financing needs)

Data collected automatically

  • IP address
  • Device and browser type
  • Pages visited on the website
  • Time and interaction data

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and requests
  • Provide real estate advisory services
  • Identify and present suitable properties
  • Support mortgage processes (via regulated partners)
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations

We do not use your data for automated decision-making with legal or significant effects.

5. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to deliver our services
  • Consent – when you voluntarily provide information
  • Legitimate interest – to improve services and communication
  • Legal obligation – to comply with applicable laws

6. Data Sharing

We may share your data with:

  • Licensed real estate partners
  • Regulated mortgage intermediaries authorised under applicable Portuguese and EU law
  • Lawyers, notaries or professional advisors (where required)
  • Legal or regulatory authorities

We do not sell your personal data. All partners are selected based on strict confidentiality and compliance standards.

7. International Data Transfers

Given our international client base, your data may be transferred outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses
  • Equivalent data protection measures in line with GDPR

8. Data Retention

We retain your data only for as long as necessary:

  • Active clients: for the duration of the service
  • Enquiries: up to 24 months after last contact
  • Legal obligations: as required by applicable law, including sector-specific retention rules

After the applicable retention period, data is securely deleted or anonymised.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise your rights, contact: info@tmpportugal.com

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Restricted access controls
  • Secure systems and protocols
  • Confidentiality agreements with partners

However, no online transmission is completely secure. We cannot guarantee absolute security of data transmitted via the internet.

11. Cookies

This website uses cookies. We distinguish between the following categories:

  • Strictly necessary cookies – required for the website to function. These do not require your consent.
  • Analytical cookies – used to understand how visitors interact with the website (e.g. Google Analytics). Only placed with your prior consent.
  • Marketing cookies – used to deliver relevant content and track campaign performance. Only placed with your prior consent.

Your consent is collected via our cookie banner when you first visit the website. You may withdraw or manage your consent at any time through your browser settings or our cookie preferences tool.

For full details on the cookies we use, their purpose and duration, please refer to our Cookie Policy.

12. Third-Party Links

Our website may contain links to external websites. TMP is not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing any personal data.

13. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The latest version will always be available on our website, with the date of last revision indicated at the top of the page.

14. Contact

For any questions regarding this policy or the way we handle your data:
Email: info@tmpportugal.com

15. Regulatory Framework

TMP operates in accordance with:

  • General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679
  • Lei n.º 58/2019 (Portuguese GDPR implementation law)
  • Applicable Portuguese real estate and financial services regulations
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